1. Who we are
Family Food (“we”, “us”, “our”).
Data controller: Family Food, C/ Joan Miro 166 – 0715 – Palma de Mallorca, B07865009, info@familyfood.es, [phone: +34 648 67 19 57].

2. What data we collect

• Contact details (name, email, phone) when you contact us.

• Order/delivery details when you purchase our services.

• Technical data (IP, device, pages visited) via cookies/analytics (see Cookie Policy).

3. Why we process your data & legal basis (GDPR)

• To answer enquiries (Art. 6(1)(b) / pre-contract).

• To provide and deliver our services (Art. 6(1)(b)).

• Billing/accounting (Art. 6(1)(c) legal obligation).

• Service improvement, security, analytics (Art. 6(1)(f) legitimate interest).

• Marketing with consent where required (Art. 6(1)(a)).

4. How long we keep data
We keep personal data only as long as necessary for each purpose (e.g., contracts/accounting: up to legal retention; enquiries: up to 12 months).

5. Sharing
We share data with trusted processors only when needed (hosting, email, analytics, payment/delivery partners). They process data under our instructions. No sale of data.

6. International transfers
If data is transferred outside the EEA, we use appropriate safeguards (e.g., Standard Contractual Clauses).

7. Your rights
Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent at any time.
Request via info@familyfood.es.
You can lodge a complaint with the AEPD (Agencia Española de Protección de Datos).

8. Security
We apply technical and organisational measures to protect data.

9. Cookies
See our Cookie Policy for details and choices.

10. Contact
Email: info@familyfood.es | Phone: +34 648 67 19 57
Address: C/ Joan Miro 166 – 0715 – Palma de Mallorca

11. Updates
We may update this notice; latest version is always published here. Last updated: 17 Sept. 2025.